Although we do not usually take returns, at Calia Technology, we are committed to providing high-quality measurement equipment and systems. If you are not fully satisfied with your purchase, we’re here to help.

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed, unfortunately, we can’t offer you a full refund or exchange.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in the same condition you received it.
• It must be returned in its original packaging, including all manuals, accessories, and certificates (if applicable).
• A receipt or proof of purchase is required for all returns.

Important: Do not send your purchase back to the manufacturer. All returns must be processed through Calia Technology.

Non-Returnable Items

Certain products and services are not eligible for return:

• Custom-made or special-order equipment
• Downloadable software or digital products
• Calibration services or installation services
• Gift cards and promotional vouchers

Partial Refunds

Partial refunds may be granted in the following cases:

• Equipment showing signs of use or installation
• Items not in original condition, with damaged or missing parts not due to our error
• Returns initiated more than 30 days after delivery

Refund Process

Once we receive and inspect your returned item, we will notify you via email. You will be informed whether your refund has been approved or rejected.

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
• If rejected, we will return the item to you with an explanation.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company; it may take time before your refund is posted.
3. Contact your bank as processing times vary.

If you’ve done all this and still haven’t received your refund, contact us at su*****@ca***.my.

Sale Items

Only regular-priced items are eligible for a refund. Discounted or clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged during delivery. If you need to exchange an item for the same model:

📧 Email us at: enquiry@calia.com.my
📦 Ship your item to:
Calia Technology Sdn. Bhd.
C-08-01, Centum @ Oasis Corporate Park,
No. 2, Jalan PJU 1a/2, Ara Damansara,
47301, Petaling Jaya, Selangor, Malaysia

Gifts

If the item was marked as a gift when purchased and shipped directly to you:

• You’ll receive a gift credit for the value of your return.
• Once we receive the returned item, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift or was sent to the gift giver first, the refund will be issued to the gift giver.

Shipping Returns

To return your product, ship it to:

Calia Technology Sdn. Bhd.
C-08-01, Centum @ Oasis Corporate Park,
No. 2, Jalan PJU 1a/2, Ara Damansara,
47301, Petaling Jaya, Selangor, Malaysia

• Shipping Costs: You will be responsible for shipping costs for returning your item. Shipping fees are non-refundable.
• If your refund is approved, the cost of return shipping will be deducted from your refund.

For high-value equipment, we recommend using a trackable shipping service or shipping insurance. Calia Technology is not responsible for items lost or damaged during return shipping.

Need Help?

For any questions related to refunds and returns, please contact us:

Email: enquiry@calia.com.my
Phone: +6 (03) 7621 4245